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FAQ

FAQ
  • How do I set up an account on this site so I can stay at the cabin?
    There are step-by-step instructions at the bottom of this page below this FAQ box on how to set up an account. If you have any troubles, please contact Jeana or email TheWelchCabin@gmail.com
  • Do I need to make an account if I already frequently visit the cabin or I'm extended family?
    Yes. All friends and family need to have an account in order to use the cabin starting Oct 2022. In addition to providing updated gate codes (which change quarterly), it also includes a forum for important, time-sensitive information. The next guest who stays at the cabin after you leave will need to know things like what groceries we have/need, current issues to be aware of, if the internet is down, etc. Posting this information on the members forum is the best way to ensure every guest has the most up-to-date info before their visit. If you have questions about setting up your account, please contact Jeana Welch for technical issues and troubleshooting.
  • Where do I find gate code and house key information?
    All of this information is included under "Guest Info" in your account menu. Once you create your account and the admin has granted you access to login, you will find all this information provided. If you need immediate assistance, please contact Maria Welch or another family member.
  • Why can't I book a visit on the website?
    The "How to Visit" page of the website is only to provide updated availability and amenities info. In order to request a reservation, you must follow the steps indicated under "Reservation Process" located under the calendar.
  • What is the gate code? Where is the house key?
    All of this information is included under "Guest Info" in your account menu. Once you create your account and the admin has granted you access to login, you will find all this information provided. If you need immediate assistance, please contact Maria Welch or another family member.
  • What do I need to do when I arrive for my stay/depart after my stay?
    Arrival and departure instructions are provided: On the side of the fridge. Under "Guest Info" in your account menu. Once you create your account and the admin has granted you access to login, you can access this page.
  • Is there internet/Wi-Fi and cell service at the cabin?
    Yes, there is internet but it can sometimes go down if there's an outage. If this happens, we will post it on the forum to notify everyone. If you're a guest and are having wifi issues, please call Maria Welch for assistance. There is a landline house phone at the cabin available to use. The phone number will be provided upon approval of your account as a guest of The Welch Cabin.
  • Something isn't working and I'm staying at the cabin now, who do I call?
    Please refer to "Guest Info" under your account menu when you log in. There is a section with main points of contact and for troubleshooting issues. If you need immediate assistance, please contact Maria Welch.
  • How do I clean out the water filter?
    How-to video link: https://youtu.be/Yew3abZ4iY0 Step-by-step instructions: Turn blue levers (to right & left of filter) to shut the water flow off for this area. Holding the large bowl under the filter, SLOWLY turn blue lever (at bottom of filter) to open, releasing a small amount of water into the bowl. Keep the water bowl underneath the filter for the next step. Using the blue rubber grips provided and with the bowl underneath, untwist the filter enclosure by hand to release filter cover. Water will pour out while you do this. Take the dirty filter tube out of the clear plastic enclosure & reattach the enclosure back on to the pipe. Close the blue lever on the bottom of the enclosure. SLOWLY turn the top 2 levers back on. The plastic enclosure will fill up with water. (This is so that you have running water to wash out the filter upstairs.) Dump bowl of dirty water outside. Take dirty filter to the upstairs kitchen sink & wash out thoroughly. Take empty bowl and cleaned filter back down to the basement. Repeat steps 1 through 3 and then replace the filter back inside the plastic enclosure. Twist by hand to reattach (do not over tighten!) Close blue lever at bottom of filter. SLOWLY turn blue levers (to right & left of filter) back to their original positions to turn water flow back on. Do not touch any levers besides the ones indicated. IF YOU HAVE ARE HAVING TROUBLES, PLEASE DO NOT SKIP CLEANING THE FILTER. CONTACT THE WELCH FAMILY FOR ASSISTANCE.
  • What do I do if the A/C or heat isn’t working?
    In the "Guest Info" section of your account page, follow the instructions provided under "Troubleshooting": Follow the troubleshooting steps first Call Maria and/or HVAC people
  • Why is the hot water not working?
    Confirm the bucket has been removed from the vent in the front garden bed. This is the steam vent and needs to be uncovered upon arrival. Clean out the water filter (this is usually the culprit for most shower/sink water temperature/pressure issues). For detailed filter cleaning instructions, refer to "How do I clean the water filter?" in FAQ.
  • Where do we take our trash? Where is the dump?
    Google Maps List of Vendors & Dump locations Most of the recycle centers are closed on Sundays. Please check the operating hours before you go. Golden Valley Convenience Center 6075 Bostic Sunshine Hwy, Bostic, NC 28018 ​ Dysartsville Convenience Center 720 Vein Mountain Rd, Nebo, NC 28761 ​ McDowell County Convenience Center 3809 NC-226, Marion, N 28752 Danieltown Convenience Center 1381 Bethany Church Rd, Forest City, NC 28043
  • Is there anything to help with the bugs?
    We have bug bombs, bug sprays, hornet killer, etc. in the kitchen sink cabinet. There are also battery-powered zapping swatters located in the bucket next to the front door. These are helpful outside with the carpenter bees (it only stuns them so you have to kill them with a shoe or something after stunning them). Unfortunately, there will always be bugs but we do anticipate the issue to decrease over the next year now that we have regular pest control servicing. If you have any pest issues, please contact Thompson Brother's Exterminating 828-245-2669
  • Is there anything we can do about the bees and hornets?
    There are bee and hornet traps around the property that may need to be refilled (any combo of dawn dish soap with apple cider vinegar, beer, sugar, etc. will work for the traps). There are also battery-powered zapping swatters located in the bucket next to the front door. These are helpful with the carpenter bees (it only stuns them so you have to kill them with a shoe or something after stunning them). Unfortunately, there will always be bugs but we do anticipate the issue to decrease over the next year now that we have regular pest control servicing. If you have any pest issues, please contact Thompson Brother's Exterminating 828-245-2669
  • Where are the clean bed linens?
    Clean linens can be found in the bedroom closets or in the upstairs bathroom closet. Sometimes, they will be in the dryer from the last guest. There should be clean ones on the beds upon arrival. If not, please let Maria know at TheWelchCabin@gmail.com. Every guest should wash and place the linens on the beds before departure.
  • How do I use the wood stove fireplace?
    Wood is on front porch, matches, fire starters and paper are next to the fireplace. Start with paper and twigs, gradually add larger wood. Leave the door cracked open and top chimney handle pulled out. When fire gets going, close the door, open the latch on bottom right and press "manual" to turn fan on. Turn knob to set high or low. If smoke starts to pour out into the cabin instead of up the chimney, open the front cabin door to help with air circulation. Do not add more wood if this occurs. Wait until the smoke if flowing up the chimney. For detailed info on how to use a wood stove and the do's and don'ts, visit https://www.wikihow.com/Use-a-Wood-Stove
  • Is there a printer at the cabin?
    Yes, in the upstairs loft to the right of the desk in the corner. Please close all the paper trays when you're finished using so bugs don't get inside it.
  • Who do I contact to request a reservation?
    Call/text Maria Welch with your dates & guest info. OR Email your dates & guest info to TheWelchCabin@gmail.com
  • What is there to do around the cabin?
    Please refer to the "Things To Do" page of the website, or visit here. [ UNDER CONSTRUCTION ]
  • Can we go to the Camp Jellystone Park at the bottom of the mountain?
    Off-season: No visitors unless you have an overnight reservation at the camp. Peak-Season: Admission passes are available here: https://www.campgoldenvalley.com
Acct Setup

How to set up your account

Follow the instructions below to create an account.

Once you have done this, if you need help finding the private "Guest Info" page, follow the instructions HERE

For desktop:

1.) Click the account login icon in the top right & follow the instructions to set up your account.

Once you have done this, an admin must approve your account request before you are able to log in.

2.) Click the account login icon at the top of the menu & follow the instructions to set up an account.

Once you have done this, an admin must approve your account request before you are able to log in.

For mobile:

1.) Click the menu icon at the top right of your screen.

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